SAMSUNG PLEASE - PLEASE FIND AND SPEAK TO THE RIGHT TECHINICANS IN THE COMPANY. But it may turn off (without rebooting) even when the battery has plenty of power left. Once I get it to start up and the WAKE LOCK app starts it stays on for a longer time before rebooting. Or it will sit on the opening SAMSUNG GALAXY NOTE 4 startup screen for a VERY long time. But when I change batteries and try to reboot - either it will just not restart. It does it by not allowing the CPU to rest and fall in to sleep mode. As long as that is running, it does about an 80% good job of keeping the phone from rebooting. I loaded this app on to the phone and set it for level 4 - Partial Wake Lock. Look for it in the APP Store and look at the comments to see how many Samsung users are using this. I found out about this app from a forum on a Google search for Note 4 rebooting. Maybe it was overheated or burned something out. I believe that there is a hardware component or circuitry in the phone that failed. But he is obligated to go through a series of testing even though he knows it will not fix it. I went to the Sprint store and the man says he knows the problem. It then rebooted itself countless times that day. When I woke up one morning and turned on my phone, the phone froze and rebooted. I left it where it was and did not update it. The refurb phone replacement that I received was already on Android 6.0.1. I had not done any software updates since I got the phone. I personally think that this is not a software problem because when the problem started again last week, I had not made any software changes to my phone including - I had not downloaded any apps. I just saw a post on Samsung's Community Forum with someone having the exact same complaint on the brand new Galaxy S8! Though the Note 4 seems to have the bulk. Note 5 users, Note 7 users have the same complaints. I've spent a few hours reading these forums looking for help. This problem is not limited to the Note 4. Totally unreliable for a very expensive price. I'm not willing to pay this kind of money for an another phone. I've only had the first one for 7 months and the replacement for 7 months. Does Samsung want me to stay with them? I'm not convinced. I want to remain with Samsung with my Note 4. I just started getting information about a new phone competing with the S8 - Essentials PH-1. I will have to consider LG, or Pixel or Nexus or even Iphone (ugh). Often I pick up the phone to make a call to find out that it is trying to reboot itself again and is stuck in a reboot loop. When my Note 4 works I very much like the phone. I'M VERY HAPPY WITH IT. But I need a reliable phone that does not reboot when I'm on a call or doing something. Most people with this complaint are saying they will not buy Samsung again. I feel this is a serious problem that Samsung is not interested in correcting. If this happens again then I will be out and I will no longer buy Samsung. No - the problem happens while running in Safe Mode also. No - keeping the phone plugged in does not fix it. No - going to Best Buy to have them reflash the software does not fix it. No - removing the SD card does not fix it. She asked me to do the standard checks again. I told her to search the Community forums. I called Samsung and the representative doesn't know anything about it. When the problem started this time I had not done anything to the phone. This time I did not do any software updating so the updates was not the problem. 7 months went by and again last week one morning out of the blue, it started freezing and rebooting. This time I refused to do any software updates. Most people blame this on the software updates. We have to do all kinds of tricks to get it to start up. Sometimes the phone acts dead and does not restart. 7 months ago my Note 4 just started freezing and rebooting. Many people are saying that this problem is engineered into the phone by Samsung in order to get the users to upgrade. Yet Samsung has not done anything to correct it. But if you do a search on this forum AND on Google - for the words Samsung Rebooting or Note 4 rebooting - you will find hundreds or thousands of people complaining about this exact same problem. It may pop up with a message with the green Android man saying do not turn device off while we download. Several times mine turned off when my battery had 49% left! The phone turns off as if the battery has died when the battery has 20-30% left. The problem? The phone lags, freezes and reboots. This problem is going on for years with several of your phones. Please get to work on this to find out how to correct this problem. Please speak to a higher up technical programmer, software engineer and hardware engineer. Hi Samsung! Please, if a Samsung representative is reading this - please do something to help.
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